Reading “The Year Without Pants” by Scott Berkun. Interesting that (at least at the time he worked there), all of Automattic communicates almost exclusively through P2 blogs and IRC, both of which maintain an infinite, publicly available (withing the company) history of all communication, decisions, discussions, etc…
I realized early on that my best strategy
I realized early on that my best strategy for long-term relationships is to answer every question with: “If you have to ask, you’ll never know.”
About Writing Honestly and from the Heart
If you are writing because you are angry, keep writing. Once you write through the anger then people will start listening.