Every company has a set of policies. They are the wall between you and what you want or need, oftentimes, and they are in-place for a reason: they protect the interests of the company. (One might also say that they do this in such a way to maximize value to the customer..)
Recently, I’ve become quite a grump. And I’ve had to, unfortunately, create and implement some personal policies. Most of these have been informal policies for many years. For example:
A retail store may not hold my bag while I shop, unless the store is willing to take responsibility for the contents of my bag.
No store is willing to take that responsibility. Weird.
I will not remove my shoes while passing airport security, but you are free to screen me in whatever way you see fit.
The TSA allows refusal of removing shoes. Try it sometime – the result can be quite comical, as when a TSA employee waived the wand over each of my feet, confirmed that there was a “metal shank” in each shoe, and then sent me on my way. Weird.
Some of my personal policies are quite ordinary. For example:
- I brush my teeth every day.
- I pay my bills on time.
- I always brake if the car in front of me is braking.
But the changing business climate calls for adaptation of personal policy. The next few are, perhaps, a bit less orthodox. But they are d*rned useful, I’d say.
No USPS Mail
It is no longer practical for the average consumer to accept or process USPS mail. Thus:
I do not accept USPS (paper) mail of any kind, except when previously agreed to in writing. 🙂
My apologies to the postal workers, who still provide the most amazing bang for your buck ($.44 ??) that I have ever seen. I mean, really – who else can flawlessly carry critical pieces of paper directly between two locations a bazillion times every year? To my knowledge, no piece of mail I have sent in over 30 years has ever been lost.
But it just is not practical. Every day, I empty 20-50 pages of junk mail directly from my mailbox into the shredder. Don’t get me wrong – I don’t mind mail that has some value to me, but I am talking about completely misdirected paper mail – mail which is being sent to a consumer who has no interest in receiving a paper copy of what is already available to him online.
I’m not a good recipient, so if you are sending me paper mail, that just means you are not a very good sender. 😉
No Fine Print or Obscure Agreements
I am one of the most careful people you are ever going to meet. But hear this:
I do not read fine print, or accept the terms of any obscure agreements. In general, if a website asks me to “Click to Accept”, I do so without reading what I accept.
This works out okay since I only deal with vendors I trust. Some might think not reading the fine print and many pages of agreement is risky.. Not so, in my own personal and non-legally-trained opinion. In fact, I would say that a public policy of never reading the fine print is in fact the only prudent route. Be honest: When you read that fine print, do you really understand it? Are you going to hire a lawyer to review it for you every time you create a new vendor relationship or create an online profile? If you did, would you then have the lawyer sign, since really he is the one who understood it all?
Not me. As far as I am concerned, when I create a new vendor relationship or online profile, if the terms of something or other were not included in the high-level bullet-points that enticed me to join, then those more obscure terms just don’t apply. After all, it’s not like you gave me the option to ask clarifying questions about anything anyway, did you? “Click to Accept” is hereby meaningless. Sorry, vendors.
How About You?
How about you? Do you have a favorite personal policy that helps you get what you want out of life? Let us know in the comments.
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